Good evening ...

Latest Post

cazh1: Latest post

Run to the Bad News

For many dyed-in-the-wool professionals, management presentations for projects are quick – and thankfully so. Yes, brevity can be a good thing, since a shortened time frame will focus the conversation on the small number of key updates and decisions to be taken. More likely, meeting times are trimmed as busy attendees are thinking ahead to […]

Welcome to cazh1

Real change happens along a continuum that stretches from The Big Idea to Real Results, and people / organizations that want to make real change happen need to understand the different elements along the way.


The ability to imagine what is possible (aka Vision)


As goods, services, & even data becomes commoditized, effective and engaging design becomes a competitive differentiator


Sooner or later, you have to be able to translate your hand-waving to something that actually works!


Results derive from making something happen – quickly, effectively, sustainably

Read more …

Recent Posts

My Ghost in the Machine, a Particular Shade (of Grey)
April 7, 2014

This story dates back to my college days, and I use it to illustrate the idea that IT people are not entirely comfortable with other functional areas of the business – and the “shades of grey” that mysteriously guide the thinking and actions of Sales & Marketing, Strategic Planning, and Upper Management (especially when those […]

Recommended reading for the week …
April 3, 2014

A semi-recurring feature – items that I think are worth your time. Sourced from a variety of places around the ‘net – I’ll try to give credit for the recommendations where it is due. Some of these are older, some quite recent – I’ve got a backlog of interesting stuff to share. As always – […]

The Data Value Chain
Art, with some elements of Science
March 31, 2014

The more I work with our business units to understand data – what we need to run the business, what we can see about our value chain, what we can gather about our trading relationships – the more I see a multi-layered ecosystem of skills and experience required to truly get all the pieces right. […]

Why Bother Documenting My Solutions?
Science, with some elements of Execution
March 24, 2014

Interesting line of conversation around an internal Help Desk project … “What exactly is the point of my help desk ticketing system?”, posits the hardy IT Tech. “I, like so many other IT technicians, am expected to solve end-user problems quickly with my infinite knowledge of every potential PC / software combination, not to mention […]

The Cost of Poor Quality
March 10, 2014

No, I’m not thinking about loss of important customers or reputation – important in their own right, but harder to measure. I’m more interested in measurable and manageable metrics that can serve as valid KPIs to focus improvement efforts where they will impact the customers directly. And so was a colleague of mine, looking for […]