// author archive

James MacLennan

James MacLennan has written 476 posts for cazh1

Digital Strategy and Customer Relationships: Big Value in Tight Connections

In my previous post on the Five Core Components of a Great Digital Strategy, I talk about the data, process, and systems that drive internal operations. Quite possibly the most boring part of a digital strategy – decidedly unsexy, been around for ages, the electronic epitome of drudgery and toil. But now, we think about […]

Digital Strategy and Internal Operations: Treasure in the Foundation

In my previous post I talked broadly about the Five Core Components of a Great Digital Strategy. Now it’s time to get a bit more specific, starting in an area that some think mundane; internal operations (woo hoo!) and the foundational system that drives it all – your ERP. Heads up, now! Don’t think of […]

The Five Core Components of a Great Digital Strategy

Over the past year, I’ve heard many breathless opinions about the “digitization of business”; the stunning transformations possible when a company fully embraces new technology, and incorporates it into the very fabric of their strategy and tactics. Lots of opinions, with fancy slide decks and pithy bullet points that, in the end, don’t really say […]

May you live in interesting times …

(mythical Chinese curse) We truly do live in interesting times; world, political, and economic events over the past days, weeks, and months have impacted us all. Some may see these as exciting and positive – others see fear, uncertainty, and doubt. But it is no doubt interesting. Truth be told, in our world of Information […]

IOT Field Notes: Whose Cloud is it Anyway? (2 of 2)

In my previous post, I told the story of ThermoCo, UBrewCo, and their “IoT eco-system” of manufacturers, distributors, service providers, and customers. All of the players have a strong interest in the promise of operational data analytics, but none have the confidence and conviction to actually build something. Everyone seems to be waiting for the […]

IOT Field Notes: Whose Cloud is it Anyway? (1 of 2)

In the industrial manufacturing world, I’m seeing an interesting pattern develop. It comes up in strategic and tactical conversations with small, medium, and large sized firms, along various points in the value chain to the ultimate end customer. And the overriding pattern is “waiting to take the first step”. Consider this typical Manufacturing Hierarchy; sophisticated […]

The Subtle Power of Design: Making Something Happen

Design has been a recurring theme for me lately – in writing and in conversation – and I keep seeing opportunities for applying Design Thinking to different types of work … Implementing new systems and supporting process change Managing simple and complex projects Collaborating and sharing knowledge Building user interfaces Creating effective presentations Targeting strategic […]

The Subtle Power of Design: An Introduction

A few weeks ago, I wrote about creating value – one in a series of posts on the Internet of Things. The feedback was great, but some of the more interesting reactions were focused on the illustration – something I built a few months ago, when I needed to convey a large amount of meaning […]

IoT Field Notes: How to Identify Customer Value

When introducing the idea of Smart, Connected Products (a.k.a. the Internet of Things, or IoT), one of the many early conversations are about creating value. The focus will be different, based on who you’re talking with; with a product manager, you’re talking about how much revenue can be generated. The CEO and the Board, on […]

The Internet of Things and Applied Digital Strategy

When I speak publicly (and internally) about the Internet of Things (IOT), I prefer the term Smart, Connected Products. Yes, I know – sounds like a buzzphrase. But the words are used with intent, to shift thinking away from the tactical aspects of IOT, and focus on a strategic view of this important digital component. […]