Field Notes: Video Conferencing for Business Conversations

This past week saw my first experience with video conference calling – something obvious to consider in these tight economic times. Some observations –

I got quick feedback that my original camera position was disconcerting for the others. I had put it off to the side, which made me look “off camera”, almost in profile, [...]

Third Time’s the Charm? Blackberry Bold

I recently had to part ways with my Blackberry Pearl – some heartache, I suppose, but time and product innnovation march on. There is a lot to like about the Blackberry Bold – I am definitely happy to have made the change …

<aside> … although my inner conspiracy theorist sees a case of planned obsolescence. [...]

Where to Start? (1 of 2) Process & Procedure

If you need a one-slide, three-bullet, PowerPoint special for describing the basic tactics for “How to Achieve Operational Excellence”, try these:

Process and Procedures
Metrics and Measurements
Continuous Improvement

The first two are nicely alliterative, but you might consider substituting Standards and Processes as your lead-off if we’re talking about an IT, Finance, or Engineering department.
Now What?
Of course, now [...]

Desperately Needed Features for eMail Clients/Servers

Via Knowledge Jolt, here’s an article from KM world with some interesting statistics about folks engaged in enterprise search – but it was a tangential quote from the author that caught my eye. When asking corporate knowledge workers about using public Internet search engines, she found that …
… although only 2 percent [of corporate [...]

Power Outage Follow Up – Observations

A couple of hours after my last post, the power came back on in the building and all was right with the world. My dissatisfaction with Dell battery life was confirmed – I only got in about an hour of work before everything died away. It’s clear that my current choice of notebook precludes me [...]

Hidden Gold in Automating Recurring Processes

Here’s a typical IT scenario: each quarter, you need to check audit user access to a critical application. Your internal security standards require that you revoke access for those who haven’t been on the system for over 90 days. I’ve seen this before, and the process (at the time) had many challenges:

It’s manual; we [...]