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Change Management

Getting people, process, and technology to change can be a challenge. These posts talk about concrete tactics for results, with some “war stories” sprinkled in.

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This category contains 18 posts

Execution
Transitioning Process and Projects

By ⋅ July 30, 2005 ⋅ Post a comment

When transitioning projects last week, I realized a nice little payoff for my focus on process and documentation. On the whole, quite an uneventful series of meetings – most of the conversations were around minor tools and systems that never got the level of documentation they might need, simply because they were lower priority. One [...]

Execution, with some elements of Science
Your Outlook schedule looks like a game of Tetris

By ⋅ July 5, 2005 ⋅ Post a comment

Interesting meetings, discussions from last week; as a former consulting partner once noticed, my calendar in Outlook usually looks like a game of Tetris, with back-to-back meetings, double bookings, etc. It was actually quite energizing for me last week, because the meetings were on wildly divergent topics covering lots of areas. Side note: This scheduling [...]

Execution, with some elements of Inspiration
If you want to be more than a programmer, stop programming

By ⋅ April 8, 2005 ⋅ One comment

A lot of talking with the team yesterday, and I have a sore throat because of it – but we covered some pretty key concepts, stuff that is hard to reconcile in many tech staffers’ minds, but must be dealt with. One conversation covered this person’s desire to be thought of / leveraged as “more [...]

Execution
12 Steps to Prevent Organizational Change

By ⋅ February 18, 2005 ⋅ Post a comment

Here’s an article sure to start some firey conversations. It’s tongue-in-cheek style goes nicely with it’s difficult message, please read the whole thing. My favorite parts, compared and contrasted with classic systems development thinking (as well as observations from a current major project): Step 4: Ah the subtlety … classic change management says get the [...]

Execution
Fast ticket to getting left behind

By ⋅ February 15, 2005 ⋅ Post a comment

We’re contemplating some significant system changes / updates / re-entrenchments, and finally forcing the organization to deal with some “elephants on the table”, simmering old disputes or differences of opinion that were just benignly put away, but kept in reserve until “the future”. Well, for some of these topics, the future is now, and what [...]

Execution
It’s Official

By ⋅ October 1, 2004 ⋅ Post a comment

Our new owner’s have officially taken possession, now let’s see when and how the excitement will start. As I have noted in the past, we have been feeling the effects to a degree, but now it’s full steam ahead. I look forward to this – we’ve been in a state of perma-hold for the last [...]

Execution, with some elements of Art
Customer Service, Roles and Responsibilities

By ⋅ September 25, 2004 ⋅ One comment

This week the marketing group is getting a bit frustrated, because we’re having a difference of opinion about service levels, resource availability, access to databases and servers – all exacerbated by the new owners handing down edicts for reporting requirements that are absolutely taking priority over all other work, no matter what expectations may have [...]

Execution, with some elements of Inspiration
Implementing Intranet on Speed: An Uh-Oh Moment

By ⋅ July 31, 2004 ⋅ Post a comment

The outgoing intranet was nice, in that it gave content owners the ability to control what was visible / available. Unfortunately, we’ve come to discover that a number of corporate services areas (Safety, HR, Transportation, etc.) in our organization used the intranet but never took part of the content management (CM) – it all came [...]

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