// archives

Knowledge Management

RSS feed for this section
This category contains 24 posts

A “New” Critical Requirement for Business Projects (Part 1 of 4)

By ⋅ May 20, 2010 ⋅ 4 comments

As we continue the deep dive into questions like “how do I get information required to run my business?”, we inevitably get to training – more specifically, training on … … the business / functional domain, and [your company's] self-image and self-awareness in that domain (who we are, and how we talk) … process & [...]

A Hierarchy of Information Requirements

By ⋅ May 9, 2010 ⋅ One comment

It’s a common problem statement – ‘I don’t have enough information to (run my business unit, manage this process, identify opportunities, etc.)’. The solution designer, when faced with a question like this, starts with a little detective work; the problem is too broadly stated.

Technical Debt and the Cost/Benefit of Knowledge Retention

By ⋅ July 27, 2009 ⋅ Post a comment

A rather rigorous, Financial-sounding title for a high-concept line of thought …Thanks to Jeff Atwood at Coding Horror, for calling my attention to this article by Martin Fowler on Technical Debt: Technical Debt is a wonderful metaphor developed by Ward Cunningham to help us think about this problem. In this metaphor, doing things the quick [...]

Location, Location, Location: Terminology Confusion in ERP Projects

By ⋅ April 11, 2009 ⋅ One comment

Have you ever experienced the clash of terminology that results when supply chains are brought together, due to acquisition or merger? The typical scenario: different groups using multiple terms to describe where product is manufactured at and shipped from; folks use terms like “location”, “plant”, and “site” interchangeably, and confusion can result – are we [...]

Field Notes: Video Conferencing for Business Conversations

By ⋅ March 22, 2009 ⋅ Post a comment

This past week saw my first experience with video conference calling – something obvious to consider in these tight economic times. Some observations – I got quick feedback that my original camera position was disconcerting for the others. I had put it off to the side, which made me look “off camera”, almost in profile, [...]

KM Overcomplicates: Heisenberg Impact on a VBA Quickie

By ⋅ February 8, 2009 ⋅ Post a comment

Got a simple request from one of the folks in Operations; we’re sending out Excel spreadsheets for some quick data gathering, might we do a little basic input validation before they send in garbage that needs to be scrubbed? This person is very sharp, knows a decent bit about what is possible, and this is [...]

Zodiac of Knowledge Capture

By ⋅ January 16, 2009 ⋅ Post a comment

The start of a new year gives me a rare chance to measure my knowledge capture output over time. I maintain electronic journals for the various projects I am driving, business units and functional areas I support, and people I work with. This results in a hundred or so separate MS Word documents, with generally [...]

Back to the Future: Twitter "microblogging"

By ⋅ January 10, 2009 ⋅ Post a comment

“That’s pretty good, Johnny, but that ain’t the way I heerd it. . . .”I recall when all this “blogging” talk started, way back in 1999 or so (thanks to Hallett for a decent history). The idea was to post thoughts and feelings, observations about technology, society, or whatever – anything from a daily diary [...]

Dueling Collaboration Portals

By ⋅ November 23, 2008 ⋅ Post a comment

I noticed an interesting phenomenon this afternoon; we are experimenting with SharePoint as our internal project management / collaboration portal. A nice platform to choose, because it’s popularity is growing, and there are a wide selection of add-on products and development partners ready, willing, and able to help us spend our money to make it [...]

The Power of Paper in Business Communications

By ⋅ October 22, 2008 ⋅ One comment

Confucius was wrong – it is good to live in interesting times … I’m deep-diving into a number of projects at work, while juggling a sudden surge in business travel (the majority of my tweets of late). All of the work involves significant change – different tools & process, or reworking process “traditions” that have [...]

« Previous —