Knowledge Management

Enterprise 2.1: Exiting the Trough of Disillusionment

By Jim MacLennan ⋅ July 22, 2008 ⋅ Post a comment

“What will you do with that car if you actually catch it?” – what the cat asked the dog (from the Chicago Reader, circa 1989) So you’ve gone all “Enterprise 2.0″, spinning up a wiki, a blog, and a SharePoint or Drupal server inside your firewall. Now what happens? The groundswell of interest in “cool [...]

iTunes Upgrade Freeze Resolved – and an Enterprise KM Observation

By Jim MacLennan ⋅ May 3, 2008 ⋅ Post a comment

As many of you know, one downside of a career in IT is that we get pressed into [unpaid] service as tech support for the family’s troubles with technology. My college-bound daughter has purchased her MacBook, and will soon find out (to her dismay) I have little hands-on experience with that platform. However, for many [...]

No Silver Bullet for Group Collaboration over Distance?

By Jim MacLennan ⋅ April 22, 2008 ⋅ Post a comment

Lots of organizations have to deal with the challenge of implementing standard work and best practices over physical distances. With sales offices, distribution centers, and manufacturing locations scattered across the country, what’s the best way to get people who know their stuff to collaborate on process improvement – and then take that knowledge back to [...]

Desperately Needed Features for eMail Clients/Servers

By Jim MacLennan ⋅ April 20, 2008 ⋅ Post a comment

Via Knowledge Jolt, here’s an article from KM world with some interesting statistics about folks engaged in enterprise search – but it was a tangential quote from the author that caught my eye. When asking corporate knowledge workers about using public Internet search engines, she found that … … although only 2 percent [of corporate [...]

College Professor uses Tried-and-True method for Encouraging Knowledge Sharing

By Jim MacLennan ⋅ December 2, 2007 ⋅ Post a comment

via Slashdot a few weeks ago, and Ars Technica; at the University of Washington-Bothell, Martha Groom recently assigned her students to work on Wikipedia entries, and add to the knowledge base. An interesting approach; I found the reaction of the Wikipedia community most interesting, in that the entries were aggressively edited and commented upon – [...]

Communication is the responsibility of …

By Jim MacLennan ⋅ August 19, 2007 ⋅ Post a comment

Corporate Knowledge Management (KM) is hard. Hard to introduce, hard to teach/coach, hard to require, hard to create. Which, added all up together, often make it hard to use. It may sound like unfounded pessimism, as the Internet is loaded with examples of successful collaborative sites that aggregate and repackage knowledge – it’s been doing [...]

Moving from Search to Find: Anticipate the Next Big Problem

By Jim MacLennan ⋅ April 16, 2007 ⋅ Post a comment

I’ve talked with a couple of IT leads that are thinking about putting in an enterprise search capability. It always seems to come down to two basic options; search integrated with a collaboration / portal platform, or a dedicated appliance, pointed at the G: Drive. You know the G: Drive – every corporation has one [...]

Selfish KM, Web 1.9, and the ‘Death’ of Tagging

By Jim MacLennan ⋅ February 21, 2007 ⋅ Post a comment

In a recent NetworkWorld piece, Gibbs wrote about the tagging meme, and where it apparently sits on the technology life cycle. No new insights for me there (but possibly fits the CEPP rule for others); I was involved in a number of knowledge management (KM) projects back in my Monsanto days (IAPL) [note to self: [...]

Search as the Killer KM App, and Good Writers will Rule the World

By Jim MacLennan ⋅ November 5, 2006 ⋅ 2 comments

I’ve been involved in a series of projects where good ol’ Knowledge Management (KM), that buzzword from the 90′s, is wandering it’s way back into our conscious thought. Did scope creep blow the project schedule? No, it was the death-march through the Requirements Phase Since we’re automating processes that were never documented, we have to [...]

Strategies for Risk Sharing in Consulting Engagements

By Jim MacLennan ⋅ May 13, 2006 ⋅ Post a comment

I am late is responding to a comment on this post, first in a series about Consulting Engagements. Earlier this week it was Intellectual Property, with another good comment … so, why all the harsh language about protecting IP that I probably can’t commercialize? Ah – welcome to the world of Risk Sharing. The issue [...]

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