Leading Innovation: Inspiration, Art, Science, and Execution
Four required competencies for leading innovation - defined, and put in context with examples.
Training and Learning: A Different POV
The topic was training users for an upcoming project rollout, and the debate (as always) roamed back and forth between "traditional" (classroom training, scripts & workbooks) versus "experiential", pairing existing users with their counterparts (who are new to the system), walking through the basics (screen navigation, terminology, and step-by-step instructions for the most common required tasks). Training methods are a common area of debate and discussion with system implementation folks, and I can make a great case for any and…
Optimizing the Wrong Part of Knowledge Management
I sat in on the report-out session from a kaizen event this week, and something occurred to me as I reviewed a ton of interesting findings in a very short time ... Best Practice Self-contained deliverables are the most powerful tools for knowledge knowledge transfer you can have in your organization. I'm talking about a document that stands on its own, and effectively communicates an idea without needing the author nearby to explain anything. The topic doesn't matter - conceptual…
Search as the Killer KM App – Three Benefits for Knowledge Management
Knowledge Management (KM) may sound amorphous, but here are three specific examples of real business value generated when basic KM principles are applied.