// archives

cognition

This tag is associated with 2 posts

Science, with some elements of Execution
The Magic In the Middle

By ⋅ July 25, 2010 ⋅ Post a comment

I don’t know where I first heard that phrase, or what it originally meant, but I have been using it a lot in the last few weeks … Consider the entire user population for any web site or application. You can generalize all user populations into three Pareto-inspired groups … Top 20% – The folks [...]

Training and Learning: A Different POV

By ⋅ August 18, 2009 ⋅ One comment

The topic was training users for an upcoming project rollout, and the debate (as always) roamed back and forth between “traditional” (classroom training, scripts & workbooks) versus “experiential”, pairing existing users with their counterparts (who are new to the system), walking through the basics (screen navigation, terminology, and step-by-step instructions for the most common required [...]

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