// archives

Documentation

This tag is associated with 29 posts

Four tools to bridge from Raw Productivity to Sustainable Results

I’ve noticed a definite trend in the “best practices” wing of the Productivity building; it goes by many names and takes on a few different forms, but the idea is rooted in a few simple concepts: Focus on the Critical Few: Multitasking does not work – plan for doing three things per day, and allocate your time […]

Introducing Collaboration Tools? Three Required Personas for Success

When introducing collaboration tools to an organization – creating the corporate intranet, defining project sites in Sharepoint, etc. – there are multiple skills you must master – well, at least get better at. You need to capture the ideas and communicate the data such that your target reader understands what you are trying to convey […]

How to Draw an Owl

On Documentation One recent afternoon I found myself in deep conversation with potential consulting partners, holding out for a difficult requirement: “Excellent Documentation”. That’s a tough one to quantify, let alone describe; why hold out for something at once critical and ineffable? Doesn’t every project talk about the importance of providing documentation, yet rarely deliver […]

Capturing Knowledge, and Making in ‘Transferable’ (3 of 4)

We’ve talked about the importance of training material, and ways to make it “findable”. The next level of “active laziness” is to build material that doesn’t require the Subject Matter Expert’s presence to be effective. Need to train 100 people in 10 states – all within one week? You need to move past PowerPoint, and […]

Capturing Knowledge, and Making in ‘Findable’ (2 of 4)

Previously, I talked about the critical importance of capturing knowledge, and capturing it effectively. Let’s assume, for now, that the organization has bought off on the idea that capturing this information is worth doing – and, that they are doing it well. Let’s also assume that all of our content is stashed on a reasonably […]

A “New” Critical Requirement for Business Projects (Part 1 of 4)

As we continue the deep dive into questions like “how do I get information required to run my business?”, we inevitably get to training – more specifically, training on … … the business / functional domain, and [your company’s] self-image and self-awareness in that domain (who we are, and how we talk) … process & […]

Alt TExt
A Hierarchy of Information Requirements

It’s a common problem statement – ‘I don’t have enough information to (run my business unit, manage this process, identify opportunities, etc.)’. The solution designer, when faced with a question like this, starts with a little detective work; the problem is too broadly stated.

Lost Weekend: Troubleshooting a MySQL Installation

Spurred on by Blogger’s decision to stop supporting FTP for publishing blogs, I have finally started the long process to implement a WordPress blog – hosted by myself, not WordPress.com. To be fair, I am making this longer than it necessarily needs to be, but I am continuing my efforts to maintain a comprehensive Admin […]

Leading Change: Inspiration, Art, Science, and Execution

Often, when trying to figure out how to “make things happen”, your focus switches between multiple targets. What am I doing? Why am I doing this? And How can I get the others to understand what I am doing? Real change happens along a continuum that stretches from The Big Idea to Real Results, and […]

Training and Learning: A Different POV

The topic was training users for an upcoming project rollout, and the debate (as always) roamed back and forth between “traditional” (classroom training, scripts & workbooks) versus “experiential”, pairing existing users with their counterparts (who are new to the system), walking through the basics (screen navigation, terminology, and step-by-step instructions for the most common required […]