How to Develop your Digital Superstars
Training and development takes some time – but you can build an environment that promotes self-guided work, enabling this type of thinking in a straightforward way.
Why Bother Documenting My Solutions?
Interesting line of conversation around an internal Help Desk project ... "What exactly is the point of my help desk ticketing system?", posits the hardy IT Tech. "I, like so many other IT technicians, am expected to solve end-user problems quickly with my infinite knowledge of every potential PC / software combination, not to mention a dizzying array of specialty printers, alternative input devices, smartphones, and tablets. And I, like so many other IT technicians, realize that the most capable,…