// archives

Knowledge Management

This tag is associated with 28 posts

Five Lessons on Social Media from an Unexpected Source

I heard a fascinating (and funny) story the other day, detailing one person’s interaction with a consumer product manufacturer and their social media outreach program. Fascinating, because as the story unfolded, I kept getting these Aha! moments of insight – validating important concepts around building and fostering communities of practice. Funny, because some of the […]

Introducing Collaboration Tools? Three Required Personas for Success

When introducing collaboration tools to an organization – creating the corporate intranet, defining project sites in Sharepoint, etc. – there are multiple skills you must master – well, at least get better at. You need to capture the ideas and communicate the data such that your target reader understands what you are trying to convey […]

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A Little Too Literal (or, How to Teach Innovation)

Spoiler alert: It can’t be taught … One of the questions I get – and I’m getting this a lot lately – is how to get people to think more analytically, less literally. We need folks to stop focusing on the mechanical task of manipulating reports with Excel just to compute some answers. How about […]

Capturing Knowledge, and Making in ‘Transferable’ (3 of 4)

We’ve talked about the importance of training material, and ways to make it “findable”. The next level of “active laziness” is to build material that doesn’t require the Subject Matter Expert’s presence to be effective. Need to train 100 people in 10 states – all within one week? You need to move past PowerPoint, and […]

Capturing Knowledge, and Making in ‘Findable’ (2 of 4)

Previously, I talked about the critical importance of capturing knowledge, and capturing it effectively. Let’s assume, for now, that the organization has bought off on the idea that capturing this information is worth doing – and, that they are doing it well. Let’s also assume that all of our content is stashed on a reasonably […]

A “New” Critical Requirement for Business Projects (Part 1 of 4)

As we continue the deep dive into questions like “how do I get information required to run my business?”, we inevitably get to training – more specifically, training on … … the business / functional domain, and [your company’s] self-image and self-awareness in that domain (who we are, and how we talk) … process & […]

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A Hierarchy of Information Requirements

It’s a common problem statement – ‘I don’t have enough information to (run my business unit, manage this process, identify opportunities, etc.)’. The solution designer, when faced with a question like this, starts with a little detective work; the problem is too broadly stated.

Underwhelming experiences with Google Wave

Took some time today to work with the new communication meme – Google Wave. I wouldn’t call it a fundamentally new way to communicate – well, not yet. I think Google is safe to continue with a “preview” label – clearly not even “beta” yet. No horrible bugs – at least on the Windows platform […]

Training and Learning: A Different POV

The topic was training users for an upcoming project rollout, and the debate (as always) roamed back and forth between “traditional” (classroom training, scripts & workbooks) versus “experiential”, pairing existing users with their counterparts (who are new to the system), walking through the basics (screen navigation, terminology, and step-by-step instructions for the most common required […]

Business Benefits of Social Networks Exist, but …

When I see / read articles like this, or hear the breathless claims of vendors, pundits, and True Believers, I’ll privately chuckle to myself. All of this stuff – social networking, collaboration, and innovation – are 21st century takes on good old Knowledge Management (KM), circa 1998. Do these sound like presentations from your recent […]