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Knowledge Management
iTunes Upgrade Freeze Resolved – and an Enterprise KM Observation
As many of you know, one downside of a career in IT is that we get pressed into [unpaid] service as tech support for the family’s troubles with technology. My college-bound daughter has purchased her MacBook, and will soon find out (to her dismay) I have little hands-on experience with that platform. However, for many [...]
Desperately Needed Features for eMail Clients/Servers
Via Knowledge Jolt, here’s an article from KM world with some interesting statistics about folks engaged in enterprise search – but it was a tangential quote from the author that caught my eye. When asking corporate knowledge workers about using public Internet search engines, she found that … … although only 2 percent [of corporate [...]
Optimizing the Wrong Part of Knowledge Management
I sat in on the report-out session from a kaizen event this week, and something occurred to me as I reviewed a ton of interesting findings in a very short time … Best Practice Self-contained deliverables are the most powerful tools for knowledge knowledge transfer you can have in your organization. I’m talking about a [...]
Success, Failure, and Insights after 12 Months of Internal Web 2.0
Different areas of our IT department are using internal blogs, wikis, and collaboration spaces, with varying degrees of participation, readership, and success. Some observations: Blogging is Easy … The blogs and wiki(s) have effectively removed the hassles of capturing and distributing information quickly. One important early decision was to not implement an editorial approval process [...]
Communication is the responsibility of …
Corporate Knowledge Management (KM) is hard. Hard to introduce, hard to teach/coach, hard to require, hard to create. Which, added all up together, often make it hard to use. It may sound like unfounded pessimism, as the Internet is loaded with examples of successful collaborative sites that aggregate and repackage knowledge – it’s been doing [...]
Corporate Web 2.0 is Spreading – Here comes the Blog
SharePoint is starting to take hold at work, and that will take us a few steps farther down the collaboration path. There is a promise of enterprise search in the reasonably near-term future, but newly available tools include blogs and wikis (of a sort). I am psyched – this is in general a good thing, [...]
Moving from Search to Find: Anticipate the Next Big Problem
I’ve talked with a couple of IT leads that are thinking about putting in an enterprise search capability. It always seems to come down to two basic options; search integrated with a collaboration / portal platform, or a dedicated appliance, pointed at the G: Drive. You know the G: Drive – every corporation has one [...]
Search as the Killer KM App, and Good Writers will Rule the World
I’ve been involved in a series of projects where good ol’ Knowledge Management (KM), that buzzword from the 90′s, is wandering it’s way back into our conscious thought. Did scope creep blow the project schedule? No, it was the death-march through the Requirements Phase Since we’re automating processes that were never documented, we have to [...]
The Law of Large Numbers – or, why Enterprise Wikis are Fundamentally Challenged
Some will be taken a bit by surprise to read the title of this post; we have implemented a wiki in our group at work, and I have the evangelist role in promoting the tool. Still, a recent “event” brought home the fact that wikis are not the silver bullets that some breathless articles may [...]
Documentation Redux – a Shorthand Proposal Framework, and the PMO Surprise
McDonald sent a nice comment on my last post – he’s writing a lot about project management lately, and we even chatted about some research he’s doing around boomer flight. Since I don’t get a ton of comments, I thought I’d respond with a post, instead. He poses the question: I am wondering if documentation [...]
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