Beware the Lure of Process Automation
When I see folks working hard at a repetitive task, using technology tools like spreadsheets, databases, and other "productivity" tools in a less-than-optimal way, I like to call them out as not being lazy enough. That always gets their attention - it's a bit counter-intuitive, as they masterfully fly over the keyboard to tweak the data, move the files, look up the information, or clear the inbox in the shortest time possible. I think that we should be "lazier" by…