Where to Start? (2 of 2) Metrics & Measurements

Bullet point #1 in your executive-friendly PowerPoint about "Achieving Operational Excellence in IT" covers Process and Procedure; so how do we measure our effectiveness? I'm a big proponent of Metrics and Measurements as well - but often times the biggest challenge is where to start? Measure the Unmeasured In most organizations (especially manufacturers!), the business has plenty of Key Performance Indicators (KPIs) that tell them how much productivity they are seeing, how much money they are saving, and how they…

Where to Start? (1 of 2) Process and Procedure

5 August, 2008
Tech Management
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If you need a one-slide, three-bullet, PowerPoint special for describing the basic tactics for "How to Achieve Operational Excellence", try these: Process and Procedures Metrics and Measurements Continuous Improvement The first two are nicely alliterative, but you might consider substituting Standards and Processes as your lead-off if we're talking about an IT, Finance, or Engineering department. Now What? Of course, now you have to generate the details; the "motherhood and apple pie" routine only lasts thru the first meeting. Here's…