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Enterprise 2.1: Exiting the Trough of Disillusionment

"What will you do with that car if you actually catch it?" -- what the cat asked the dog (from the Chicago Reader, circa 1989) So you've gone all "Enterprise 2.0", spinning up a wiki, a blog, and a SharePoint or Drupal server inside your firewall. Now what happens? The groundswell of interest in "cool tools" brings a wave of users and a burst of feed reader activity - for a few weeks. Before long, however, the organization will get…

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When is a project a Project? How to prevent the buildup of backlogged requests

I just wrote something up (internal wiki) that I thought was common knowledge, but I think it's one of those soft-skills things that makes total sense once you hear about it - but somebody needs to tell you. I think of one of the reasons that IT (at times) intimidates the business - or why IT gets the cold shoulder when it comes to process improvement efforts - is that we can get a bit too wrapped up in the…

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The Innovation Generation – Communication Styles

I've seen many articles in recent weeks about the tech-savvy Millennials and their impact on future work. I concede, even welcome the changes that business will need to introduce in response to these new expectations, but I don't see the massive change that some writers seem to think is inevitable. The world will not change to accommodate the Millennials, but relevant and effective new working styles will definitely be adopted where they make business sense. I will certainly agree that…

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