Help for the Newly Minted Project Manager

Congratulations! Due to the recent [acquisition / divestiture, market expansion / contraction, organizational realignments, other] you have been identified as a Critical Resource for this particular bit of business process change. And, to help us implement these changes, you have been named the Project Manager for this effort. So now you are a Project Manager (PM, for short); what does that mean? You may be vaguely aware that people get certifications for this sort of thing, or that Microsoft sells…

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Perfect IT

I once met with a rather thoughtful Project Manager to catch up on things. An interesting person to talk to – it’s the cadence and style of his chat, he's a fairly laid-back guy. I asked where his Stress comes from - he shows no visible signs of any, and it made me Ponder. We ended up talking about golf, IT Projects, and the “Search for Perfection” in our work. So, what is “perfection” in the IT world? Is it…

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The Delicate Art of Pushing Back

Commiserating a week or so ago with an old friend, struggling mightily with some external consulting firm providing technology talent, developing customer management systems for Big Sales Company. There were some critical dependencies on the server side, and the (internal) project team needed some on-site assistance working through the issues. Ad hoc phone support was just not cutting it - but the external project lead was pushing back. It's very difficult to get on-site, dedicated help for these in-demand DB…

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PMO Nirvana is a Conversation, not a Schedule

We continue to iterate on our PMO processes - managing too few resources and too many project requests, an environment I have consistently seen in every IT group I have ever worked with. Our latest discussion concerned the concept of FIFO work on projects ... ... when presented with five things to do, I will only [emphasis added] work on them in the order received. This is an exceedingly poor assumption for your personal run-rules, and a short-sighted objective for…

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News for Wombats: Taming Unreasonable Requirements

I've heard from a couple of friends about some "classic" project requests - dilemmas they have recently faced. These unreasonable requests can be turned into something achievable and, potentially, more relevant / meaningful to the requestor, by approaching the problem from a different direction. Request for Data: the Analytics Project Classic scenario #1 arrives courtesy of the external Experts, analytic genii (sic) promising to reveal secrets of profitability and sources of revenue buried deep within our data sets. Their "simple…

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MS Project, Early and Often

99.9% of the project managers I know have at least heard of Microsoft Project (MSP), and all understand it to be a very capable, yet very complex environment for estimating and managing projects. But it's Saturday evening and I'm a bit cynical tonight, so I'll say that 50% of those people don't really understand how it works - and have many reasons why they should not use MSP for this project or that ... ... this is an iterative development…

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Don’t Accept Snap Answers Too Quickly

A few years ago, I was working on an interface project, and wanted to have the ERP system send copies of any and all transactions that have changed over the past few days. I've done this before on other platforms, so I asked the lead developer what I thought was a no-brainer request: Do the transaction files capture a date/time stamp somewhere in the record, each time the record is modified - DateLastUpdated, something like that? His answer came back…

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Do you want it good or fast? Prioritizing Time-to-Value over Requirements

I have a background in software product development, iterative "methodologies", and the sort of fast-twitch life cycle that characterizes entrepreneurial startups, high-growing businesses, and "lean" process improvement projects. Unfortunately, this style is also favored by departmental developer wannabes, sloppy coders, and impatient Gen-Y newbies that want to apply a consumer products mentality to corporate IT. <aside>Yes, I'm throwing a bit of a challenge out with that last statement. I understand that as the demographics of my IT team changes, management…

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