Corporate Innovation and the Hierarchy of Information Needs
Master the hierarchy of information requirements to unleash corporate innovation, with insights into problem-solving and the importance of knowledge management.
Sorting with Sound
via Geek.com - yes, I subscribe to stuff like this in my RSS reader ... httpv://www.youtube.com/watch?v=t8g-iYGHpEA I thought this was interesting on two levels ... The Engineering student within appreciates the differences in sorting techniques (although I think I could speed up that bubble sort ...) I also think these videos provide a simple illustration of the power of multi-media information sharing; the audio helps the animated "description" of the sorting techniques httpv://www.youtube.com/watch?v=iXAjiDQbPSw I freely admit to be a bubble-sort…
Leading Change: Pick Something, and Do It Well
To be successful in leading change and creating value, demonstrate your ability to make Change happen skills in People, Process, or Technology.
Training and Learning: A Different POV
The topic was training users for an upcoming project rollout, and the debate (as always) roamed back and forth between "traditional" (classroom training, scripts & workbooks) versus "experiential", pairing existing users with their counterparts (who are new to the system), walking through the basics (screen navigation, terminology, and step-by-step instructions for the most common required tasks). Training methods are a common area of debate and discussion with system implementation folks, and I can make a great case for any and…
I Think I’m Learning SAPanese …
Spent time at an industry conference last week (ain't Boston great!), and heard the term SAPanese - that special language SAP users learn when immersed in worlds of Walldorf and their ubiquitous software. It's not unique to SAP - lots of software companies develop their own vocabulary. Heck, IT "geeks" are famous for it - even the various functional units within the business develop their own shorthand, terms to help speed communication with "those in the know". Here are some…
A Plea for Empathetic Communication
It's impossible to over-communicate Sounds a bit strong, but if you think through your real-world experiences, this shouldn't surprise anyone. No matter how hard you try, your message will be missed by someone ... Problem: It's all their fault! Rely on Web 2.0, and ... ... they won't subscribe to the RSS feed; they don't understand the concept, and have no other information sources that supply feeds ... they won't sign up for the email notifications; that feature is hidden,…
Don’t Accept Snap Answers Too Quickly
A few years ago, I was working on an interface project, and wanted to have the ERP system send copies of any and all transactions that have changed over the past few days. I've done this before on other platforms, so I asked the lead developer what I thought was a no-brainer request: Do the transaction files capture a date/time stamp somewhere in the record, each time the record is modified - DateLastUpdated, something like that? His answer came back…
More On Executives (are Smarter than You Think; the 5 Biggest Misconceptions)
A recent post got a surprising amount of feedback - at least, different feedback than my other stuff. No flames, just folks agreeing with the ideas and wanting to engage in more direct conversation (phone calls, as opposed to blog comments or email - interesting ...) I've noted that people like to second-guess and/or heap scorn upon their executive management team, seeing them as disconnected, clueless, and capable of speed without forethought. However, my experience tells me these attitudes are…
Politically Correct Euphemisms in IT – Translated!
I recently attended a professional seminar, and noticed a propensity for politically correct euphemisms to describe life in corporate IT. This was a typical group of IT professionals, representing a variety of companies - small and large, public and private. As with most group meetings, we started with a trip around the table; quick introductions, plus some highlights of "what's hot" for IT these days. The careful language wouldn't fool the experienced; however, a casual listener might see the knowing…
Success, Failure, and Insights after 12 Months of Internal Web 2.0
Different areas of our IT department are using internal blogs, wikis, and collaboration spaces, with varying degrees of participation, readership, and success. Some observations: Blogging is Easy ... The blogs and wiki(s) have effectively removed the hassles of capturing and distributing information quickly. One important early decision was to not implement an editorial approval process for the wiki, and most blogs are wide open for public comments. No more excuses or complaints about a lack of documentation; if the explanation…