‘Three Types’ Revisited – Shades of Grey that Matter

There is a flaw in my simplistic story of the Three IT Archetypes - if/when someone points it out, I will openly admit it, but would also insist on a follow-up conversation. Strictly peer-to-peer [regardless of title], one part technique and one part philosophy - and preferably over a suitable beverage. The problem is the oversimplification - although the diagram hints at it, you typically need to point out that there will always be some overlap. eCommerce is a classic…

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Managing IT: Three Archetypes

I'll tell you about this visualization from a recent internal conversation, but I may end up aggravating some career IT people out there. Yes, I have massively oversimplified things - but I'm trying to develop a broader understanding, and I think it's a good first step. The original question was "How do I manage IT?", but it quickly morphed into "how can I drive / derive value from IT?" (note the powerful difference that a single letter makes - derive sounds sustainable).…

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Reading for Understanding – Business

You are only as good as what you know, and half of what you know comes from books Truth be told, it's not an original thought - I heard it many years ago, but it rang true for me personally. I still have many of my old college textbooks - engineering volumes bound in impressive faux leather, including a massive, near-mint copy of the CRC Handbook of Chemistry and Physics - 60th edition (note: collectors, make me an offer!). Over the years,…

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Coffee Shop IT

A practical analogy for operating your IT function "like a business", with emphasis on design, usability, sustainability, and rigor. Think of your team as the boutique consulting firm that it really can be. The real payoff comes when you focusing on the built-in advantages of the internal team ...
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Design Thinking and Process – Practical Examples (2 of 2)

So, design thinking can have a positive impact on how you do what you do, and it may very well be hidden inside, waiting to get out. Ok, you are intrigued, you might even believe you can release the designer in you. Where to next? How to get started? Practical Expressions of "Good Design" Like most tech folks, you will need something a bit more concrete that just seeing something effective on the screen; some guiding principles and "rules of…

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Design and Change Management

Over my career, I have developed a few strongly-held design beliefs, and one came up in conversation recently, during a spirited discussion on minimal quality requirements for a[ny] data mart. I hold that the data copied from source to destination must be provably correct and complete with little effort. When agile-ly rolling staged deliverables into production, I may not have all the attributes in place for full flexibility of drill down, but if you have [say] 1248 records in the…

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Frustrating Paradox: Simple and Difficult

I think this is one of those fundamental concepts that, once it is pointed out to me, become self-evident and obvious (ie. why didn't I think of that). I'm curious if other people agree ... When something is simple to describe, it is difficult to create. When something is difficult to describe, it is simple to create. I've seen these principles illustrated in different areas of business and technology; understanding this relationship can relieve frustration and provide hints on where…

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Practical Applications of Twitter in Manufacturing?

Over the past few weeks I've had a couple of interesting discussions about the introduction of Twitter to Manufacturing. When someone poses a question like this to me, it throws me for a minor loop, because for very basic, practical reasons, it just doesn't seem to apply. More keyboards & data entry on the floor? Not likely. However, a few months ago I wrote this rather breathless item, expounding on a brainstorm regarding the use of YouTube and Twitter in…

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